Abuse of Store Policy and Othodox Jewish Owner Fights Back with Statistical Analysis… WE APPLAUD YOU!


US kids’ clothing store defends ‘anti-Haredi’ return policy

Jewish owner says customers in a ‘few concentrated areas’ abused cash-back policy, threatened survival of online shop

JTA — On Wednesday, JTA reported that Shan and Toad, a high-end children’s clothing retailer, had a very specific return policy: Customers could return non-sale items for a full refund — except for residents of five communities in New York and New Jersey, all of which have a significant Orthodox population.

Those living in those zip codes, which include Brooklyn and Passaic, New Jersey, could exchange unworn items or return them for store credit only — a policy that some decried as discrimination against Orthodox Jews.

But in an e-mail to JTA sent Thursday, Shana Laub, the owner of the online shop, denied allegations that her company’s return policy was in any way discriminatory against Orthodox Jews.

Laub, herself an Orthodox Jew, emphasized that her store accepted returns from all areas, and that residents of these five areas could still return unworn clothes for store credit. She said she implemented the more restrictive return policies because “the survival of the business had been threatened by abuse of its return policy among customers in a few concentrated areas,” she wrote.

She continued: “Those customers would place large orders and return all, or nearly all of the items they had purchased, often in poor condition, and only after a substantial delay.”

According to Laub, a mother of five girls whose LinkedIn page lists her as living in the “Greater Los Angeles” area — and whose blog says the company was originally launched in Jerusalem — these mass orders would deplete her stock and affect her ability to process other orders, which proved destructive for her small business. “If I continued to offer returns to these neighborhoods,” Laub wrote, “my business and my income would be destroyed.”

She added that she knew of other businesses that also implemented similar return policies out of concern for their fiscal well-being. She did not reply to a JTA request seeking follow-up comments.

“Thank you for the opportunity to explain my return policy and its genesis and hopefully repair both any damage done and my reputation,” the message read.

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13 thoughts on “Abuse of Store Policy and Othodox Jewish Owner Fights Back with Statistical Analysis… WE APPLAUD YOU!

  1. I have also been in the unfortunate situation of having to refuse business. They objected to our firm doing an income check from the government website. After having explained over and over again that failure to disclose income carries penalties and interest, they would demand that the tax return be filed missing significant income items, and then complain bitterly, and demand compensation when the government would re-assess.

    More than once, I have had to explain the concept, that if you file a tax return, your signature is your bond with the government. It does not matter who prepared your taxes, you signed them, and you are ultimately responsible.

    • My accountant requires me to show documentation for everything at tax time each year. I also must sign an agreement stating that all info is true and accurate to the best of my knowledge.
      I have no problem with any of my accountant’s requirements. I like sleeping peacefully at night, and not worrying about getting a nasty letter in the mail from the IRS.
      The population of Jewland does not understand such matters. They are absolutely convinced that they are smarter and craftier than anyone else in the world, and can pull the wool over anyone’s eyes.
      Their histrionics when they get caught are pathetic.

  2. I’m no lawyer, but this has got to be illegal in the U.S. Perhaps a better way to handle the situation, as some have suggested below, is to have a narrower time window and to refuse to accept obviously worn garments.

  3. How many people buy TVs and computers for summer for the kids and then return them? Halacha says it’s not allowed, but hey, we do what we want and stuff Halacha and morality.

  4. She should say no returns after 30 days . When I go to Home Depot and Lowe’s in Nanuet it looks like the same thing is going on in those stores.

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